> ## Documentation Index
> Fetch the complete documentation index at: https://help.siggnal.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Common issues and quick fixes.

### Can’t sign in

* Reset your password from [https://siggnal.io/user/sign-in](https://siggnal.io/user/sign-in) → “Forgot Password?”.
* Check if caps lock is on and try your email instead of username.
* If 2FA is enabled, ensure your device time is correct.

### Didn’t receive verification email

* Check spam and promotions folders.
* Use “Resend Code” on [https://siggnal.io/user/authorization](https://siggnal.io/user/authorization).
* Whitelist `notification@email.siggnal.io` so future messages arrive.

### Payment failed

* Try a different card or method.
* Verify your country supports the selected gateway.
* If you’re a creator, confirm Stripe is set up before expecting payouts.

### Media upload errors

* Compress large images/videos.
* Check your network connection and retry.

<Callout type="note" emoji="📨">
  Still stuck? Open a support ticket at [https://siggnal.io/ticket](https://siggnal.io/ticket) → New Ticket.
</Callout>